Privacy Policy

1. Information We May Collect

Depending on how you interact with Qatar Home Decor, we may collect information such as:

• Your name
• Phone number
• Email address
• Property or project location
• Information about the service you are requesting
• Details provided when requesting a quotation or inspection
• Messages and information you voluntarily send through WhatsApp, contact forms, email, telephone, or other communication channels
• Information necessary to arrange a site visit, quotation, installation, repair, or other requested service

We only seek information that is reasonably relevant to the purpose for which it is collected.

2. How We Collect Information

We may receive information directly from you when you:

• Contact us by telephone
• Contact us through WhatsApp
• Submit a contact or quotation request
• Request a free inspection or site visit
• Request information about our services
• Communicate with our team regarding an existing or potential project
• Provide information during the delivery of our services

We may also receive limited technical information automatically when you visit our website, depending on the website technologies currently in use.

3. How We Use Your Personal Data

We may use the information you provide to:

• Respond to your enquiries
• Provide requested quotations
• Arrange inspections or site visits
• Discuss your decoration, installation, repair, or renovation requirements
• Provide and manage our services
• Communicate with you regarding your enquiry or project
• Improve our website, services, and customer experience
• Maintain business records where reasonably necessary
• Comply with applicable legal and regulatory requirements
• Protect our business, customers, website, and legal rights where necessary

We will not use your personal information for purposes unrelated to the purpose for which it was collected unless permitted or required by applicable law or otherwise appropriately authorized.

4. Legal Basis and Consent

Qatar Home Decor will process personal data in accordance with applicable Qatar law.

Where consent is required, we will seek your consent before processing the relevant personal data unless an applicable legal basis permits the processing without separate consent.

Under Qatar’s Personal Data Privacy Protection Law, individuals have rights relating to their personal data, including rights concerning consent, objection, correction, and deletion in circumstances provided by law.

5. WhatsApp and Other Communication Channels

If you choose to contact Qatar Home Decor through WhatsApp, telephone, email, or another third-party communication platform, information you provide through that platform may also be subject to the privacy policies and terms of that platform.

We recommend that you avoid sending unnecessary sensitive or confidential information through ordinary messaging channels.

We will use information received through these channels for legitimate business purposes, including responding to your enquiry and providing requested services.

7. Information Sharing and Disclosure

Qatar Home Decor does not sell your personal information.

We may disclose personal information where reasonably necessary to:

• Provide the services you have requested
• Arrange or complete a quotation, inspection, installation, repair, or related service
• Service providers or technical providers who assist us in operating our website or business
• Professional advisers where reasonably necessary
• Government authorities, courts, regulators, or law-enforcement bodies where disclosure is required or permitted by applicable law
• Protect the rights, property, security, or legitimate interests of Qatar Home Decor or others

Where third parties process personal data on our behalf, we aim to take reasonable steps to ensure that the information is handled appropriately and for authorized purposes.

8. Data Security

Qatar Home Decor takes reasonable measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no website, electronic communication, or method of data transmission can be guaranteed to be completely secure.

You should therefore avoid sending unnecessary sensitive information through online forms, email, WhatsApp, or other ordinary communication channels.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate business records, resolving disputes, protecting legal rights, and complying with applicable legal or regulatory obligations.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Subject to the applicable provisions and limitations of Qatar law, you may have rights relating to your personal data, including the ability to:

• Request information about the processing of your personal data
• Request access to personal data held about you
• Request correction of inaccurate or incomplete personal information
• Withdraw consent where processing is based on consent
• Object to certain processing where permitted by law
• Request deletion or erasure of personal data in circumstances provided by law
• Raise a concern regarding the handling of your personal data

Requests may be subject to applicable legal requirements, verification of identity, and any limitations or exceptions provided by Qatar law.

11. Direct Marketing

Qatar Home Decor may communicate with customers or potential customers regarding our services where permitted by applicable law.

Where applicable law requires consent for electronic direct marketing, we will obtain the necessary consent before sending such communications.

You may contact us to request that marketing communications stop, subject to applicable legal requirements and legitimate business communications.

12. Children’s Privacy

Our services and website are primarily intended for adults and businesses.

We do not knowingly seek to collect personal information from children for marketing or unrelated purposes. If we become aware that personal information has been provided by a child in circumstances where such collection was not appropriate, we will take reasonable steps to address the situation in accordance with applicable law.

13. Third-Party Websites and Services

Our website or communications may contain links or references to third-party websites, platforms, or services.

Those third parties operate independently and may have their own privacy policies and terms. Qatar Home Decor is not responsible for the privacy practices of third-party websites or platforms that we do not control.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

14. International Data Transfers

Some service providers or communication platforms used by businesses may process information outside the State of Qatar.

Where personal data is transferred, accessed, or processed outside Qatar, Qatar Home Decor will seek to comply with applicable Qatar legal requirements concerning such processing and transfers.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technologies, legal requirements, or privacy practices.

When changes are made, the updated version will be published on this page with a revised “Last Updated” date.

We encourage visitors to review this page periodically.

17. Applicable Law

This Privacy Policy is intended to operate in accordance with the applicable laws and regulations of the State of Qatar, including Law No. (13) of 2016 on Protecting Personal Data Privacy, as applicable.

Nothing in this Privacy Policy is intended to limit or exclude any right or protection that cannot lawfully be limited or excluded under the laws of the State of Qatar.